Services | Hokkaido Holiday Homes

Our guest booking services makes your Hokkaido holiday even better!

We understand the challenges that often come with traveling to a new country or area, we are dedicated to ensuring that our international and domestic Japanese guests have the best possible experience while exploring all that Hokkaido has to offer. To achieve this, we provide a range of guest and booking services as part of your stay at your Hokkaido Holiday Home.

Booking these services is a seamless process. After you have booked your Hokkaido Holiday Home vacation, you can select any of the guest or booking services by simply clicking the booking link at the bottom of each service. Our concierge team will contact you directly and securely via email or WhatsApp. Our friendly team is committed to providing quick and responsive support to ensure your stay is as enjoyable and stress-free as possible.

guest services

Concierge service

fluent in English and Japanese languages
24/7 guest support
non-life threatening emergency hotline (guests only)
locally based with local knowledge
personal ‘welcome’ on arrival
walk-through of the holiday home and tutorial
bookings for restaurants, tours, adventures and activities
advice on where to go, what to see and how to get there
personal departure support

message concierge team

Housekeeping service

on-demand/ fee-for-service
locally based and rapid response
security checked and verified team
secure payment via major credit card or cash (JYP or USD)
request direct via our concierge service

extra housekeeping enquiry

Car rental service

each Hokkaido Holiday Home comes with car rental option
New Chitose Airport or Hokkaido Holiday Home pick-up
Japan kei car type (seats 4 people)
automatic transmission
snow/ summer tyres fitted
regular service and safety checks
air-conditioned and economical
fully-insured for all guests (drivers and passengers)
Japanese or international open drivers licence required
simple direct booking with our concierge service

rental car enquiry

booking services

Private taxi service

local pick-up and drop-off service available
airport pick-up and drop-off service available
JR stations pick-up and drop-off service available
fully-licenced and highly experienced tourist taxi service
English and Japanese speaking drivers
secure payment by major credit card (pre-bookings) or cash (JPY or USD)
simple and direct booking via our concierge service

private taxi enquiry

Snowsports gear rental

direct delivery to your Hokkaido Holiday Home
adults, youth and children sizes
snowboard boots, boards and bindings
ski’s, poles and boots
safety gear including helmets and guards
quality assured and checked to standards
premium grade and high performance gear
secure payment via major credit card or cash (JPY or USD)
simple and direct booking via our concierge service

snowsports gear enquiry

Tours & guide

fluent English and Japanese speaking guides
locally based with in-depth local knowledge
large choice of curated tours
all areas of northern Hokkaido
look-and-see and interactive hands-on tours
Licenced Japanese Government tour guide
pre-bookings only (essential)
secure payment via major credit card or cash (JPY or USD)
simple and direct booking via our concierge service

guided tour enquiry

Golf tours

experience Hokkaido’s premier golf courses
private tee-time bookings
fluent English and Japanese speaking hosts
luxury pick-up and drop-off service
pre-bookings only (essential)
secure payment via major credit card or cash (JPY or USD)
not available during snowfall periods (Late-November to late-March)
simple and direct booking via our concierge service

golf tour enquiry

discover our beautiful
holiday homes in Hokkaido

the boyo house

Our original Hokkaido Holiday Home, situated in the picturesque suburb of Boyodai overlooking ski fields, protected forests and breathtaking mountain vista.